L1 Technical Support Professional Nl

CompuGroup Medical (CGM)

Echt, Netherlands
Market conform; not specified; pension scheme incl...
Fully remote
Mbo+ or hbo education level
1-2 years it support experience
Excellent dutch language skills
The role serves as the first point of contact for healthcare professionals regarding software questions and technical incidents

Job Summary

  • The role serves as the first point of contact for healthcare professionals regarding software questions and technical incidents.
  • Candidates are expected to utilize modern AI tools to accelerate problem-solving while maintaining strict privacy and quality standards.
  • The company offers a competitive salary, pension scheme, 25 vacation days, and opportunities for professional development within a global eHealth organization.

Matching Summary

The role serves as the first point of contact for healthcare professionals regarding software questions and technical incidents.

Salary

Market conform; Not specified; Pension scheme included

Skills & Requirements

Must-have

  • MBO+ or HBO education level
  • 1-2 years IT support experience
  • Excellent Dutch language skills
  • Good English proficiency
  • Windows and Microsoft 365 knowledge
  • Ticketing system experience (SAP CRM)

Nice-to-have

  • Experience with eHealth/HIS/AIS systems
  • Remote support tools (RDP, TeamViewer)
  • AI literacy and tool usage
  • SQL or web technology basics
  • ITIL process knowledge
  • Empathetic and service-oriented attitude

Key Requirements

  • MBO+ or HBO work and thinking level
  • 1-2 years experience in IT support or helpdesk
  • Strong analytical and structured working style

Work Rights

Not specified

Tailored Resume

Cover Letter