Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this
Job Summary
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
The role involves providing advanced product information, processing customer orders, resolving issues, and maintaining CRM data to support customer retention and business development.
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.
Matching Summary
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Skills & Requirements
Must-have
Advanced product/service information
Customer order processing
Customer relationship management (CRM) software
Problem-solving skills
Computer literate with MS Office
Knowledge of Old Mutual systems BANCS, BIZAGI, CMOS
Nice-to-have
Team orientated
Excellent verbal and written communication
Ability to work under pressure
Consultative selling
Customer complaint management
Digital consumer engagement
Upselling skills
Key Requirements
Matric essential
Post matric qualification advantageous
1-2 years Old Mutual administrative experience advantageous
In-depth knowledge of PF, MFC and customer products advantageous