Customer Service Supervisor

Agilent Technologies

Chengdu, China
Customer service representative leadership
Customer experience improvement
Problem-solving difficult situations
Directly lead a team of ACG Customer Service Representatives and work closely with business partners to guarantee superior customer experience

Job Summary

  • Directly lead a team of ACG Customer Service Representatives and work closely with business partners to guarantee superior customer experience.
  • Supervise, coach, and develop the CSR team, strengthening capability, customer centric mindset, and ensuring consistent service quality.
  • Collaborate internally and externally to improve customer experience, drive organizational goals, and support process optimization.

Matching Summary

Directly lead a team of ACG Customer Service Representatives and work closely with business partners to guarantee superior customer experience.

Skills & Requirements

Must-have

  • Customer Service Representative leadership
  • Customer experience improvement
  • Problem-solving difficult situations
  • COPC operations adherence
  • Team capability development

Nice-to-have

  • Customer centric mindset
  • Organizational goals synergy
  • Process optimization collaboration
  • Passion under pressure
  • Strong ownership and accountability

Key Requirements

  • Bachelor degree or above
  • 7 years Customer Service or Order Management experience
  • Prior team leadership or supervisory experience
  • English and Mandarin communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter