Teleoperador - Call Center | Sant Cugat

OCA Global Corporate Services

Sant Cugat, Spain
Not specified; benefits: flexible compensation car...
On-site
High level of spanish and catalan
Previous customer service or sales experience
Administrative training (vocational)
OCA Global is seeking a Teleoperador for their Sant Cugat office, aiming to enhance customer experience and identify sales opportunities in a call center environment. The role requires strong customer service skills, organizational abilities, and fluency in both Catalan and Spanish

Job Summary

  • The role involves managing client interactions and resolving incidents to ensure a positive customer experience.
  • Employees will actively listen to identify commercial opportunities that contribute to business growth and client loyalty.
  • The company offers an indefinite contract, flexible hours including summer intensive weeks, and various benefits like health insurance.

Matching Summary

Match Score: 85

OCA Global is seeking a Teleoperador for their Sant Cugat office, aiming to enhance customer experience and identify sales opportunities in a call center environment. The role requires strong customer service skills, organizational abilities, and fluency in both Catalan and Spanish.

Salary

Not specified; Benefits: Flexible compensation card, restaurant card, health insurance, childcare voucher, and training.

Skills & Requirements

Must-have

  • High level of Spanish and Catalan
  • Previous customer service or sales experience
  • Administrative training (Vocational)
  • Active listening and empathy skills

Nice-to-have

  • Experience with Salesforce CRM
  • Proactive attitude for continuous improvement
  • Strong organizational and resilience skills
  • Teamwork orientation in dynamic environments

Key Requirements

  • Formación Profesional Grado Medio o Superior
  • Native or high proficiency in Spanish and Catalan
  • Prior experience in telephone or face-to-face sales/service

Work Rights

Not specified

Tailored Resume

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