Lead GE HealthCare’s Global Customer Experience organization to standardize, digitize, and improve the end-to-end order to cash lifecycle with AI-enabled processes and cultural transformation
Job Summary
Lead GE HealthCare’s Global Customer Experience organization to standardize, digitize, and improve the end-to-end order to cash lifecycle with AI-enabled processes and cultural transformation.
Drive operational agility and cash velocity by setting global standards, managing KPIs, and partnering across functions including Product, Engineering, Supply Chain, and Finance.
GE HealthCare offers a competitive benefits package, professional development opportunities, and is an Equal Opportunity Employer committed to diversity and inclusion.
Matching Summary
Lead GE HealthCare’s Global Customer Experience organization to standardize, digitize, and improve the end-to-end order to cash lifecycle with AI-enabled processes and cultural transformation.
Salary
Base: $200,000-$300,000 annual; Bonus/Equity: Performance-based incentives including cash bonuses and long term incentives; Benefits: Medical, dental, vision, 401(k), life and disability insurance, tuition reimbursement
Skills & Requirements
Must-have
Order to cash process management
AI enabled process deployment
ERP and CRM systems expertise
Global customer experience leadership
Change management in matrix environment
Operational excellence and KPIs
Compliance and data integrity
Nice-to-have
Lean/Six Sigma continuous improvement
Enterprise influence and stakeholder alignment
Customer journey and installation management
People development and culture building
Tech fluency in AI and automation
Analytical rigor for decision making
Key Requirements
10+ years leadership in customer experience or supply chain
3-5+ years leading AI/automation at enterprise scale
Experience with ERP/OMS and CRM platforms
Bachelor’s degree required; MBA preferred
Six Sigma Black Belt and/or CCXP certifications preferred
Experience in regulated global organizations
Legal authorization to work in the United States
Work Rights
Must be legally authorized to work in the United States