PwC's Internal Firm Services is seeking a Senior Associate Salesforce Configuration Analyst to provide day-to-day technical support to Salesforce Users globally
Job Summary
PwC's Internal Firm Services is seeking a Senior Associate Salesforce Configuration Analyst to provide day-to-day technical support to Salesforce Users globally.
Responsibilities include user access rights management, delivering documentation, identifying and resolving technical problems, and creating/maintaining reports and dashboards.
The role requires 3+ years of experience in enterprise-level Salesforce projects using ITIL methodologies and Salesforce configuration within Sales Cloud in Lightning Experience.
Matching Summary
PwC's Internal Firm Services is seeking a Senior Associate Salesforce Configuration Analyst to provide day-to-day technical support to Salesforce Users globally.
Skills & Requirements
Must-have
Salesforce configuration (Sales Cloud)
Salesforce Lightning Experience
ITIL methodologies
Salesforce user support (L2)
Salesforce reports and dashboards
Salesforce metadata analysis
Salesforce Data Loader/Workbench
Nice-to-have
ServiceNow familiarity for reporting
CRM Analytics administration
Advanced Excel skills
Strong communication and analytical skills
Agility in modifying solutions
Attention to detail
Team player
Key Requirements
3+ years enterprise-level Salesforce projects
3+ years Salesforce configuration (Sales Cloud, Lightning Experience)
Experience documenting business processes and system designs