Ibstock is seeking a Warehouse Customer Service Representative to act as a key contact for customers, ensuring orders are fulfilled accurately and timely while coordinating with the warehouse team. The ideal candidate will possess strong communication, problem-solving, and organizational skills, along with experience in logistics or customer service
Job Summary
The candidate will serve as the key point of contact for customers to fulfill orders and liaise with the warehouse for timely shipments.
Responsibilities include managing order creation, backorders, returns, and ensuring inventory integrity through authorized adjustments.
The role requires strong analytical skills and the ability to coordinate with internal and external stakeholders to meet customer KPIs.
Matching Summary
Match Score: 75
Ibstock is seeking a Warehouse Customer Service Representative to act as a key contact for customers, ensuring orders are fulfilled accurately and timely while coordinating with the warehouse team. The ideal candidate will possess strong communication, problem-solving, and organizational skills, along with experience in logistics or customer service.
Skills & Requirements
Must-have
3-4 years Contract Logistics experience
SAP or WMS proficiency required
Order creation and account management
Backorder and returns management
Effective communication with stakeholders
Nice-to-have
Analytical and customer service-oriented mindset
Ability to work in fast-paced environment
Strong problem-solving skills
Team collaboration capabilities
Attention to detail in documentation
Key Requirements
3-4 years Contract Logistics/3PL experience
2-3 years customer-service related role experience