IT Support Executive (Central | 1 year contract) DT
ELITEZ PTE. LTD.
Singapore
First-level it support
Troubleshoot laptops and servers
Mainframe platform knowledge
The role involves providing first-level IT support by diagnosing and troubleshooting issues across various platforms including laptops, servers, and mainframes
Job Summary
The role involves providing first-level IT support by diagnosing and troubleshooting issues across various platforms including laptops, servers, and mainframes.
Candidates are expected to manage user-reported technical issues efficiently while escalating complex incidents to Tier 2 support when necessary.
The position requires maintaining regular reports on IT support activities and supporting ad-hoc system implementation projects.
Matching Summary
Match Score: 75
The role involves providing first-level IT support by diagnosing and troubleshooting issues across various platforms including laptops, servers, and mainframes.
Skills & Requirements
Must-have
First-level IT support
Troubleshoot laptops and servers
Mainframe platform knowledge
User-reported issue management
Incident escalation procedures
Nice-to-have
Strong customer service orientation
Proactive problem-solving approach
Basic project coordination skills
Good time management abilities
User training and guidance delivery
Key Requirements
Diploma in Information Technology or related field
Minimum one year of relevant experience
Broad IT knowledge including web platforms and phone systems