Product Operations Manager – Global Support

OFX

London, United Kingdom
On-site
L1 technical escalation point
Issue lifecycle ownership
Build and maintain internal knowledge base
You'll be the L1 escalation point for Service and Commercial teams globally, receiving and owning technical tickets they are unable to resolve at the frontline

Job Summary

  • You'll be the L1 escalation point for Service and Commercial teams globally, receiving and owning technical tickets they are unable to resolve at the frontline.
  • You'll build and maintain an internal knowledge base, known issues, workarounds, resolution guides and FAQs that helps service and commercial teams handle common problems with confidence.
  • You'll work closely with service and commercial teams making sure they feel informed and supported.

Matching Summary

You'll be the L1 escalation point for Service and Commercial teams globally, receiving and owning technical tickets they are unable to resolve at the frontline.

Skills & Requirements

Must-have

  • L1 technical escalation point
  • Issue lifecycle ownership
  • Build and maintain internal knowledge base
  • Track and report on ticket volume
  • Cross-functional collaboration with teams

Nice-to-have

  • Financial services technology experience
  • Curious self-starters
  • Embrace change and use initiative

Key Requirements

  • Around 5 years or more experience
  • Bachelor's degree in a relevant field
  • Hands-on experience with Jira and Confluence

Work Rights

Not specified

Tailored Resume

Cover Letter