Associate Digital Customer Success Manager

RELX (Singapore) Pte Ltd

Singapore
Base: $59,200 - $98,600; bonus/equity: not specifi...
**
Digital customer success
Customer engagement
Digital marketing
** RELX (Singapore) Pte Ltd is seeking an Associate Digital Customer Success Manager to enhance customer engagement and retention in their digital segment. The role requires a blend of digital marketing expertise, customer success experience, and data-driven decision-making to foster relationships and optimize the digital customer experience. **

Job Summary

  • This role is focused on driving engagement, satisfaction, and retention across our self-serve and digital customer base through effective communication, digital experience optimization, and actionable insights.
  • Leverage technology and data to build scalable engagement strategies that create value for our customers and foster loyalty in a digital-first environment.
  • Opportunity to shape and grow a digital-first customer success model at a leading global organization.

Matching Summary

Match Score: 75

** RELX (Singapore) Pte Ltd is seeking an Associate Digital Customer Success Manager to enhance customer engagement and retention in their digital segment. The role requires a blend of digital marketing expertise, customer success experience, and data-driven decision-making to foster relationships and optimize the digital customer experience. **

Salary

Base: $59,200 - $98,600; Bonus/Equity: Not specified; Benefits: Comprehensive benefits and professional development support

Skills & Requirements

Must-have

  • digital customer success
  • customer engagement
  • digital marketing
  • data analytics platforms
  • customer lifecycle management
  • digital communication channels

Nice-to-have

  • innovative and data-driven
  • collaborating cross-functionally
  • creative thinker
  • analytical mindset
  • storytelling abilities

Key Requirements

  • 1-3+ years experience
  • Bachelor's degree or equivalent experience
  • Experience with Pendo, Salesforce, analytics platforms
  • Written Spanish language competencies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter