Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate automotive services and repairs. The role involves customer communication, developing service estimates, and managing repair orders, with a focus on exemplary customer service
Job Summary
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.
Matching Summary
Match Score: 85
Rock Honda of Fontana is seeking an experienced Service Advisor, preferably with Honda experience, to facilitate automotive services and repairs. The role involves customer communication, developing service estimates, and managing repair orders, with a focus on exemplary customer service.
Salary
Base: $16.50; Bonus/Equity: commission and performance incentives; Benefits: eligible for bi-weekly commission + benefits
Skills & Requirements
Must-have
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Developing repair estimates
Writing repair orders
Maintaining customer records
Communicating service needs to customers
Nice-to-have
Team player focused on customer service
Basic mechanical understanding of automobiles
Key Requirements
Previous Service Advisor experience preferred
Prior experience as an automotive technician a plus