Customer Services Coordinator

Caterpillar Inc.

Champaign, IL, US
Base: $72,360.00 - $108,540.00; bonus/equity: ince...
Hybrid
Customer focus
Service excellence
Problem solving
As a Customer Services Coordinator, you will deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base

Job Summary

  • As a Customer Services Coordinator, you will deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base.
  • This role is 100% on-site with no opportunity for hybrid or remote schedules and requires up to 5% domestic travel.
  • Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Matching Summary

As a Customer Services Coordinator, you will deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base.

Salary

Base: $72,360.00 - $108,540.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Customer Focus
  • Service Excellence
  • Problem Solving
  • Relationship Management
  • Effective Communications

Nice-to-have

  • Solution-driven mindset
  • Close attention to detail
  • Experience leading teams
  • Project management experience

Key Requirements

  • 2+ years in a customer service facing role
  • Moderate computer skills (Microsoft Office Suite)
  • Associates degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter