Provide assistance to consumer and mortgage loan customers
Counsel and guide customers on workout alternatives
Under moderate supervision, the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default
Job Summary
Under moderate supervision, the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default.
The counselor works to minimize potential losses on delinquent loans by contacting the borrowers &/or their agents, mortgage brokers, real estate agents, title companies, attorneys, investors and insurers to work toward resolution of the delinquency.
Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Matching Summary
Under moderate supervision, the Homeowner's Assistance Department Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default.
Skills & Requirements
Must-have
Initiate contact with defaulted customers
Provide assistance to consumer and mortgage loan customers
Counsel and guide customers on workout alternatives
Minimize potential losses on delinquent loans
Analyze customer situation and collateral risk
Explain workout options within guidelines
Nice-to-have
Excellent customer service skills
Team environment interaction
Process improvement feedback
Key Requirements
High School Diploma or equivalent
Minimum two years collection, support or related customer service experience
Knowledge of basic mortgage default timelines / procedures
Knowledge of bank-owned, investor & insurer guidelines
Adhere to FDCPA / Privacy Act / state laws
Intermediate Microsoft Word, Outlook, Access and Excel proficiency