As a Case Manager, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process
Job Summary
As a Case Manager, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process.
Your empathetic and supportive approach will help injured workers navigate their recovery journey with confidence.
EML provides career opportunities and great employee benefits, including flexibility to work from home to support work/life balance and comprehensive learning and development opportunities.
Matching Summary
As a Case Manager, you will work with a portfolio of physical and psychological claims, liaising with multiple stakeholders to manage the end-to-end claims process.
Skills & Requirements
Must-have
End-to-end claims process management
Liaising with multiple stakeholders
Determining claim liability
Managing treatment and payments
Facilitating case conferences
Implementing recovery and return to work outcomes
Nice-to-have
Empathetic and supportive approach
Customer-centric approach
Proactive and strategically focused
Creative problem-solving
Building rapport, confidence, and trust
Active listening skills
Key Requirements
Extensive customer service experience
Allied health background or case management experience
Experience in allied health, rehabilitation or disability support