Systems And Data Analyst (experienced, Or Senior)

Boeing Australia Holdings

Seattle, WA, US
Experienced level: 102,850 – 139,150; senior level...
On-site
24x7 support organization experience
Aircraft maintenance solutions software
Continuous improvement and process change
Lead the day-to-day operations of the Digital Support team, focusing on supporting the Boeing Global Services (BGS) business Technical Operations organization

Job Summary

  • Lead the day-to-day operations of the Digital Support team, focusing on supporting the Boeing Global Services (BGS) business Technical Operations organization.
  • Identify areas of improvement where technology can assist clients, and play a supporting role in developing roadmaps and strategies for identified initiatives.
  • Drive continuous improvement through quality assurance and process change management, while ensuring exceptional service delivery and customer satisfaction.

Matching Summary

Lead the day-to-day operations of the Digital Support team, focusing on supporting the Boeing Global Services (BGS) business Technical Operations organization.

Salary

Experienced level: 102,850 – 139,150; Senior level: 128,350 – 173,650

Skills & Requirements

Must-have

  • 24x7 support organization experience
  • Aircraft maintenance solutions software
  • Continuous improvement and process change
  • Support tooling management and optimization
  • Metrics utilization for process improvement

Nice-to-have

  • Boeing Maintenance and MRO products knowledge
  • Software as a Service methodology support
  • Customer Satisfaction (CSAT) scoring techniques

Key Requirements

  • 3+ years in a 24x7 support organization
  • 3+ years using aircraft maintenance software
  • 5+ years related work experience or equivalent
  • 2+ years leading teams/crews
  • Leadership experience
  • Project Management experience
  • U.S. Person for export control

Work Rights

Must be a U.S. Person

Tailored Resume

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