This role is responsible for being the key room reservations contact for group programs, ensuring proper notes, billing, and special requests are completed
Job Summary
This role is responsible for being the key room reservations contact for group programs, ensuring proper notes, billing, and special requests are completed.
Responsibilities include attending weekly pick-up meetings, assisting in group forecasting, preparing and sending rooming lists, and maintaining good working relationships with various reservation centers and guests.
Benefits include paid time off, medical, dental, and vision insurance, 401K, and learning programs through Accor's Academies.
Matching Summary
This role is responsible for being the key room reservations contact for group programs, ensuring proper notes, billing, and special requests are completed.
Skills & Requirements
Must-have
Key room reservations contact
Attend weekly pick up meeting
Prepare and send rooming lists
Respond to reservation requests
Strong interpersonal abilities
Excellent organizational skills
Work under pressure
Nice-to-have
Offers professional, engaging service
Maintain good working relationships
Focus attention on guest needs
Remain calm and courteous
Key Requirements
Previous hotel experience required
Customer service experience required
Opera PMS, Passkey GroupMax & Opera Sales & Catering preferred
Ability to work a flexible schedule
Computer literate in Microsoft Window applications