Guest Service Supervisor - Concessions - Raymond James Stadium

Legends & ASM Global

Tampa Bay, US
Event-day staff management
Guest concern resolution
Point-of-sale (pos) operations
Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance

Job Summary

  • Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance.
  • Train and support cashiers (NPO Groups) on Clover Sport POS operations, including logging in/out, conducting transactions, processing refunds, troubleshooting issues, redeeming Krewe Card stored value, and applying discounts.
  • Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers and premier venue for several large stadium events.

Matching Summary

Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance.

Skills & Requirements

Must-have

  • Event-day staff management
  • Guest concern resolution
  • Point-of-Sale (POS) operations
  • Food safety compliance
  • Uniform policy enforcement

Nice-to-have

  • Data-driven approach
  • Inclusive and innovative environment
  • Transforming live entertainment
  • Elevating fan experience

Key Requirements

  • 2+ years supervisory experience
  • Food & beverage or concessions operations
  • Proficient in POS systems
  • Customer service background
  • Ability to train and support a team

Work Rights

Not specified

Tailored Resume

Cover Letter