Billing Resolution Specialist

Horacemannservicecorporation

Springfield, IL, United States
Base: $21.44- $29.16phly; bonus/equity: not specif...
On-site
Research and analysis of billing
Processing exception payments
Customer service interactions
Horace Mann Service Corporation is seeking a Billing Resolution Specialist based in Springfield, IL, responsible for resolving billing inquiries and processing transactions related to payments and refunds. The role emphasizes exceptional service and compliance with regulatory standards while working collaboratively with various stakeholders

Job Summary

  • Billing Resolution Specialist is responsible for researching, analyzing, and addressing inquiries and transactions around billing, payments, and refunds.
  • Provide an exceptional level of Distinctive Service consistently including all interactions with Clients, Agents, Schools, and business partners.
  • Continuously seek process improvements, eliminating gaps, redundancies, ensuring all controls/operating procedures are followed and striving for first call and/or once and done resolution.

Matching Summary

Match Score: 85

Horace Mann Service Corporation is seeking a Billing Resolution Specialist based in Springfield, IL, responsible for resolving billing inquiries and processing transactions related to payments and refunds. The role emphasizes exceptional service and compliance with regulatory standards while working collaboratively with various stakeholders.

Salary

Base: $21.44- $29.16/hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • research and analysis of billing
  • processing exception payments
  • customer service interactions
  • upholding regulated rules

Nice-to-have

  • seeking process improvements
  • first call resolution
  • collaborative work efforts

Key Requirements

  • H.S. diploma or GED equivalent
  • Math and critical thinking skills
  • Ability to communicate professionally

Work Rights

Not specified

Tailored Resume

Cover Letter