Ares is committed to fostering a welcoming and inclusive work environment where diverse talent can build careers within a growing industry
Job Summary
Ares is committed to fostering a welcoming and inclusive work environment where diverse talent can build careers within a growing industry.
The role involves supporting critical compliance technology solutions with an emphasis on Pega workflows, ensuring production stability and continuous improvement.
The candidate will work closely with global teams, manage incidents, support releases, and proactively enhance operational processes.
Matching Summary
Ares is committed to fostering a welcoming and inclusive work environment where diverse talent can build careers within a growing industry.
Skills & Requirements
Must-have
Pega-based application support
Production environment operations
Incident and request management
Root-cause analysis and troubleshooting
Change management and release support
SQL querying for troubleshooting
Cross-time zone communication
Nice-to-have
Exposure to AML/KYC workflows
Experience with Jira/Confluence
Support for integrations and batch processing
Proactive process improvement
Strong client-service mindset
Continuous learning and feedback incorporation
Comfortable with ambiguity
Key Requirements
3+ years technical support experience
Bachelor’s degree in Computer Science or related field
Hands-on Pega production support experience
Experience in structured production support environment
Familiarity with SDLC and support lifecycle
Strong problem-solving and communication skills
Ability to work flexible hours for global collaboration