Senior Client Advocate

Sun Life

Base: $73,200 - $109,800; bonus/equity: discretion...
5+ years client service experience
Group employee benefits product knowledge
Short-term and long-term disability expertise
The role involves facilitating expedient and accurate resolution to client inquiries regarding benefits plans for brokers and policyholders

Job Summary

  • The role involves facilitating expedient and accurate resolution to client inquiries regarding benefits plans for brokers and policyholders.
  • Candidates must possess deep knowledge of Group Employee Benefits products including Short-Term Disability, Long Term Disability, Life, and Absence Management.
  • The position offers a competitive salary range of $73,200 to $109,800 along with comprehensive benefits including paid family leave and a 401(k) match.

Matching Summary

The role involves facilitating expedient and accurate resolution to client inquiries regarding benefits plans for brokers and policyholders.

Salary

Base: $73,200 - $109,800; Bonus/Equity: Discretionary annual incentive award; Benefits: Comprehensive package including vacation, parental leave, 401(k) match

Skills & Requirements

Must-have

  • 5+ years client service experience
  • Group Employee Benefits product knowledge
  • Short-Term and Long-Term Disability expertise
  • Absence Management product proficiency
  • Salesforce system usage
  • Root cause analysis skills

Nice-to-have

  • Experience with large strategic accounts
  • Mentoring capabilities for peers
  • Continuous improvement mindset
  • Strong verbal and written communication
  • Ability to influence horizontal processes

Key Requirements

  • College degree preferred
  • 5+ years of client service experience
  • Proficiency in Microsoft Tools and Salesforce

Work Rights

Not specified

Tailored Resume

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