Customer Service Specialist

Colliers UK

Vancouver, BC, Canada
Base: $39,130 to $45,000; bonus/equity: not specif...
Fully remote
Process inbound service requests
Create and dispatch work orders
Track work orders to completion
The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator

Job Summary

  • The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator.
  • Working in a team environment, the Customer Service Specialist ensures that each request is documented, assigned, and tracked to completion.
  • Join our enterprising team where innovation thrives, collaboration is key, and our people are empowered to be their authentic selves and do their best work.

Matching Summary

The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator.

Salary

Base: $39,130 to $45,000; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Process inbound service requests
  • Create and dispatch work orders
  • Track work orders to completion
  • Handle urgent work orders
  • Start work at 5:00 AM Monday-Friday

Nice-to-have

  • Excellent customer service approach
  • Active listening skills
  • Ability to multitask efficiently
  • Independent self-starter
  • Collaborative team player

Key Requirements

  • 1-2 years of related work experience
  • Post-secondary education preferred
  • Data entry experience desirable
  • Microsoft Office experience preferred
  • Basic knowledge of real estate desirable

Work Rights

Must be authorized to work in Canada

Tailored Resume

Cover Letter