Provide phone and email technical support for end-users to resolve any hardware or software issues
Job Summary
Provide phone and email technical support for end-users to resolve any hardware or software issues.
Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption.
We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
Matching Summary
Provide phone and email technical support for end-users to resolve any hardware or software issues.
Skills & Requirements
Must-have
phone and email technical support
hardware or software issues
workstations, servers and network
Office 365, Windows Servers
client backups monitoring
document support issues and resolution
Nice-to-have
instill confidence in a world of change
empowering our clients and people
inclusive culture and talent experience
thrive both personally and professionally
Key Requirements
1-2 years of experience on technical helpdesk
Minimum of 2 years experience software/hardware troubleshooting