The Customer Success Manager serves as a named resource and partner for our Salesforce Signature customers
Job Summary
The Customer Success Manager serves as a named resource and partner for our Salesforce Signature customers.
They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health.
This role will suit candidates capable of engaging with technical engineering stakeholders as well as with senior business executives, internally and externally.
Matching Summary
The Customer Success Manager serves as a named resource and partner for our Salesforce Signature customers.
Skills & Requirements
Must-have
Signature Success Plan orchestration
multi-cloud expertise
deep customer relationships
drive Customer Success Score metrics
engage technical and business stakeholders
Nice-to-have
AI-driven customer success
agentic era transformation
industry knowledge
continuous learning
Key Requirements
Experienced professional in Customer Success, SaaS, or project leadership
Knowledge of Salesforce products and standard methodologies