Etic, Quality & Process Improvement ( Service Management) - Senior Associate

PwC

Itil and iso 9001 standards compliance
Quality assurance framework implementation
Managed services quality audits
You will be responsible for establishing a comprehensive quality management system for the Managed Services team across the Middle East

Job Summary

  • You will be responsible for establishing a comprehensive quality management system for the Managed Services team across the Middle East.
  • The role requires conducting regular quality audits to ensure adherence to internal processes and international standards like ITIL and ISO 9001.
  • You will collaborate with stakeholders to define KPIs, monitor performance metrics, and drive continuous improvement initiatives within the service delivery lifecycle.

Matching Summary

You will be responsible for establishing a comprehensive quality management system for the Managed Services team across the Middle East.

Skills & Requirements

Must-have

  • ITIL and ISO 9001 standards compliance
  • Quality assurance framework implementation
  • Managed services quality audits
  • Root cause analysis and corrective actions
  • Service lifecycle quality gate establishment

Nice-to-have

  • Agile methodologies Scrum and SAFe familiarity
  • Cross-functional matrixed environment collaboration
  • Training and coaching on quality best practices
  • Proactive risk identification and mitigation
  • Excellent analytical and documentation skills

Key Requirements

  • 5+ years experience in service management quality assurance
  • Bachelor's degree in Computer Science or Engineering
  • At least 2 preferred certifications (Six Sigma, ISO, ITIL, CMMI)
  • Government clearance required
  • No visa sponsorship available

Work Rights

Government clearance required

Tailored Resume

Cover Letter