Sme

Concentrix

Hyderabad, IND
Provide floor support and coaching
Monitor closure of service levels
Handle escalations and customer complaints
Provide floor support, learning sessions, coaching & feedback to agents as a Subject Matter Expert

Job Summary

  • Provide floor support, learning sessions, coaching & feedback to agents as a Subject Matter Expert.
  • Monitor performance and quality scores of team members, identify root cause issues and recommend solutions.
  • Handle escalations and manage end-to-end customer complaints for ones span.

Matching Summary

Provide floor support, learning sessions, coaching & feedback to agents as a Subject Matter Expert.

Skills & Requirements

Must-have

  • Provide floor support and coaching
  • Monitor closure of service levels
  • Handle escalations and customer complaints
  • Analytical, logical reasoning & numerical skills
  • Expertise in Excel and PowerPoint
  • Work in a 24/7 shift environment

Nice-to-have

  • Future-proof business operations
  • Enhance customer experience
  • Constructive feedback delivery

Key Requirements

  • Graduation
  • Must be from the banking domain
  • Thorough knowledge of the banking industry

Work Rights

Not specified

Tailored Resume

Cover Letter