As the Service Planning Excellence Lead EMEA, you will play a key role in professionalizing Field Service Operations and improving decision-making, productivity, and customer experience across the region
Job Summary
As the Service Planning Excellence Lead EMEA, you will play a key role in professionalizing Field Service Operations and improving decision-making, productivity, and customer experience across the region.
Johnson Controls offers a dynamic international environment where innovation is central and your insights directly contribute to improved service performance and organizational efficiency.
The company provides competitive salary, strong secondary benefits, hybrid working flexibility, and opportunities for development, training, and certifications.
Matching Summary
As the Service Planning Excellence Lead EMEA, you will play a key role in professionalizing Field Service Operations and improving decision-making, productivity, and customer experience across the region.
Skills & Requirements
Must-have
Data modeling and forecasting tools
Capacity planning and operational efficiency
Integrated Business Planning (IBP) processes
Power BI and advanced Excel skills
Lean/Six Sigma continuous improvement
Nice-to-have
Change management capabilities
Strong communication and persuasion skills
Experience in matrix organizations
Coaching and team enablement
Collaboration with data scientists
Key Requirements
Bachelor’s degree or equivalent experience
Lean/Six Sigma certification preferred
Experience with field operations and financial KPIs
Experience influencing stakeholders without direct authority