Service Operations Engineer

Product Madness Inc

Bulgaria
Not specified, likely hybrid or flexible as no specific work mode details are provided.
24/7 on-call support availability
Excellent verbal and written english communication
Strong organizational and analytical skills
Product Madness Inc is seeking a Service Operations Engineer to provide high-level technical support and ensure service excellence within their Aristocrat team. The ideal candidate should possess strong problem-solving abilities, excellent communication skills, and a proactive approach to customer service

Job Summary

  • This role involves providing high-level technical support to internal and external teams while ensuring service perfection.
  • The successful candidate will solve, diagnose, and resolve sophisticated technical problems using standards and collaboration across teams.
  • Candidates must be authorized to work in Bulgaria without the need for current or future visa sponsorship.

Matching Summary

Match Score: 75

Product Madness Inc is seeking a Service Operations Engineer to provide high-level technical support and ensure service excellence within their Aristocrat team. The ideal candidate should possess strong problem-solving abilities, excellent communication skills, and a proactive approach to customer service.

Skills & Requirements

Must-have

  • 24/7 on-call support availability
  • Excellent verbal and written English communication
  • Strong organizational and analytical skills

Nice-to-have

  • Proven track record in sophisticated environments
  • Understanding of web technologies and client/server applications
  • Experience with SQL and web debugging tools

Key Requirements

  • Bachelor's degree in computer science or equivalent experience
  • 2+ years of experience in technical support or service operations
  • Authorization to work in Bulgaria without visa sponsorship

Work Rights

Must be authorized to work in Bulgaria without visa sponsorship

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