Base: $31.17-$58.80ph depending on location; bonus...
Fully remote
2+ years technical support experience
Root cause analysis (rca) skills
Regulatory compliance knowledge
Philips is seeking a Technical Support Engineer 4 for a fully remote position, focusing on providing first-line technical support for their health technology products. The ideal candidate should have at least 2 years of technical support experience, strong troubleshooting skills, and the ability to communicate effectively with customers
Job Summary
This role delivers first-line remote technical support to resolve a broad range of technical issues while ensuring high customer satisfaction and regulatory compliance.
The position requires conducting root cause analysis, documenting diagnostic steps, and escalating complex issues with clear case histories to senior leadership.
Employees are eligible for a comprehensive benefits program including generous PTO, a 401k match up to 7%, HSA contributions, and stock purchase plans.
Matching Summary
Match Score: 85
Philips is seeking a Technical Support Engineer 4 for a fully remote position, focusing on providing first-line technical support for their health technology products. The ideal candidate should have at least 2 years of technical support experience, strong troubleshooting skills, and the ability to communicate effectively with customers.
Salary
Base: $31.17-$58.80/hr depending on location; Bonus/Equity: Annual incentive bonus and long-term incentives may be offered; Benefits: Generous PTO, 401k match, HSA, stock purchase plan, education reimbursement
Skills & Requirements
Must-have
2+ years technical support experience
Root cause analysis (RCA) skills
Regulatory compliance knowledge
Technical documentation proficiency
Customer service communication
Nice-to-have
Experience with service management systems
KPI monitoring and reporting skills
Product installation background
Cross-functional collaboration ability
Detail-oriented problem solver
Key Requirements
High School Diploma or Bachelor's degree in Engineering/Medical/Science
US work authorization required without sponsorship
2+ years in technical support or service operations