Network Engineer I

Worldpay (FIS)

Not specified; not specified; competitive salary +...
Hybrid
Cloud telephony experience (nice cxone, genesys cloud, 8x8)
Sip connectivity and api integration knowledge
Ccaas solution configuration and troubleshooting
The Voice Engineering team is responsible for the design and implementation of FIS' global leveraged Voice and Video network infrastructure

Job Summary

  • The Voice Engineering team is responsible for the design and implementation of FIS' global leveraged Voice and Video network infrastructure.
  • This role involves leading the technical implementation of CCaaS solutions, including configuration, integration, and testing to ensure seamless operations.
  • FIS offers a competitive salary, benefits, and a broad range of professional education and personal development possibilities.

Matching Summary

The Voice Engineering team is responsible for the design and implementation of FIS' global leveraged Voice and Video network infrastructure.

Salary

Not specified; Not specified; Competitive salary and benefits mentioned

Skills & Requirements

Must-have

  • Cloud Telephony experience (NICE CXONE, Genesys Cloud, 8x8)
  • SIP Connectivity and API integration knowledge
  • CCaaS solution configuration and troubleshooting
  • Call flow design and implementation skills
  • Incident and change ticket management

Nice-to-have

  • IVR call flow scripting expertise
  • Omni-channel call center functionality knowledge
  • Solution designing skills for voice-based systems
  • User interface documentation proficiency

Key Requirements

  • Experience in Cloud Telephony platforms
  • Working knowledge of API & Webservice integration
  • Technical troubleshooting capabilities for voice issues

Work Rights

Not specified

Tailored Resume

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