Tech Operations Analyst

Wells Fargo

2+ years technology operations experience
Major incident management command and control
Basic networking and tcp/ip fundamentals
The role involves providing centralized command and control for major incident management to ensure rapid restoration of business services

Job Summary

  • The role involves providing centralized command and control for major incident management to ensure rapid restoration of business services.
  • Candidates will analyze key metrics and event monitors to assess the impact of technology events on business delivery and reduce application failures.
  • Wells Fargo emphasizes a culture focused on building strong customer relationships balanced with a risk-mitigating and compliance-driven approach.

Matching Summary

The role involves providing centralized command and control for major incident management to ensure rapid restoration of business services.

Skills & Requirements

Must-have

  • 2+ years Technology Operations experience
  • Major incident management command and control
  • Basic networking and TCP/IP fundamentals
  • Ticket handling with ServiceNow preferred
  • Amenable to 24x7 weekend holiday work

Nice-to-have

  • Windows 10/11 laptop troubleshooting skills
  • Azure Gen AI certification knowledge
  • Apple MAC OS experience
  • Intune device sync and compliance checks
  • M365 OneDrive networking basics

Key Requirements

  • 2+ years Technology Operations experience
  • Basic Networking / Structure Cabling knowledge
  • IT Service Management ticket handling experience
  • Device Management Intune familiarity
  • Azure AD Entra ID fundamentals

Work Rights

Not specified

Tailored Resume

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