Customer Relationship Specialist - Rangeville

Bank of Queensland

Rangeville, Australia
**
Exceptional customer service
Identifying financial needs
Matching banking solutions
** The Bank of Queensland is seeking a Customer Relationship Specialist for its Rangeville branch, focusing on delivering exceptional customer service and supporting clients with their financial needs. The role offers opportunities for professional growth within the banking sector, including pathways to lending specialist roles. **

Job Summary

  • As a Customer Relationship Specialist, you’ll be the welcoming face of BOQ in our Rangeville branch, delivering exceptional service by identifying and responding to customers’ financial needs.
  • Your day-to-day will involve engaging customers in meaningful conversations to uncover their current and future goals, then matching them with the right banking solutions.
  • This role is a launchpad for a future in lending, with structured training in lending fundamentals and a clear pathway toward becoming a Lending Specialist.

Matching Summary

Match Score: 75

** The Bank of Queensland is seeking a Customer Relationship Specialist for its Rangeville branch, focusing on delivering exceptional customer service and supporting clients with their financial needs. The role offers opportunities for professional growth within the banking sector, including pathways to lending specialist roles. **

Skills & Requirements

Must-have

  • Exceptional customer service
  • Identifying financial needs
  • Matching banking solutions
  • Loan maintenance requests
  • Proactive customer contact
  • Coaching customer service officers
  • Championing digital banking tools

Nice-to-have

  • Genuine passion for helping people
  • Solutions-focused mindset
  • Can-do attitude
  • Collaborative spirit
  • Drive to go above and beyond

Key Requirements

  • Previous experience in customer service
  • Ideally within banking or financial services
  • Exposure to consumer lending is a plus
  • Attention to detail
  • Ability to navigate financial systems

Work Rights

Not specified

Tailored Resume

Cover Letter