The EMEA Level 2 Incident Manager is an integral part of the global incident management function responsible for managing the investigation and resolution of IT major incidents during the EMEA time zone
Job Summary
The EMEA Level 2 Incident Manager is an integral part of the global incident management function responsible for managing the investigation and resolution of IT major incidents during the EMEA time zone.
The role requires participating in a weekend management on-call rota and utilizing leadership skills to provide support and guidance to junior Incident managers.
Deutsche Bank offers a competitive salary, non-contributory pension, 30 days' holiday plus bank holidays, and flexible benefits including private healthcare and retail discounts.
Matching Summary
The EMEA Level 2 Incident Manager is an integral part of the global incident management function responsible for managing the investigation and resolution of IT major incidents during the EMEA time zone.
Salary
Competitive salary; Non-contributory pension; 30 days' holiday plus bank holidays
Skills & Requirements
Must-have
Experience managing IT major incidents
Ability to handle Up Down Lateral communication
Analytical mind for complex IT issues
Leadership skills for junior staff guidance
Experience with CSI implementation tasks
Nice-to-have
Experience within the financial sector
Ability to cope with high pressure situations
Willingness to participate in weekend on-call rota
Key Requirements
Good grasp and experience with CSI within an IT based organisation
Ability to devise and deliver operational Training to teams
Experience within the financial sector is favourable