Conseiller À La Réussite Client - Fortisia

Uzinakod

Montréal, QC, CA
Base: fixed salary, fair, equitable, based on mark...
On-site
Build strong and lasting relationships
Ensure smooth, pleasant, and value-creating experience
Onboarding and user support
Uzinakod is seeking a Client Success Advisor for their new mobile application, Fortisia, aimed at union organizations. The role focuses on ensuring a smooth onboarding experience, providing support, and fostering long-term relationships with clients

Job Summary

  • With the launch of Fortisia, our first mobile application for unions, we are entering a new growth phase and want to strengthen our team with a Customer Success Advisor.
  • Your role will be to be the point of reference for our union clients, ensuring their experience with our application is smooth, pleasant, and value-creating.
  • In addition to a stimulating work environment and flexible hours, you will benefit from 5 weeks of vacation from hiring, fully paid group insurance, and access to our chalets.

Matching Summary

Match Score: 85

Uzinakod is seeking a Client Success Advisor for their new mobile application, Fortisia, aimed at union organizations. The role focuses on ensuring a smooth onboarding experience, providing support, and fostering long-term relationships with clients.

Salary

Base: Fixed salary, fair, equitable, based on market; Bonus/Equity: Not specified; Benefits: Collective insurance paid 100% by Uzinakod, RPDB, REER contribution, 5 weeks vacation, flexible hours, paid overtime, personal-medical days, cell phone allowance

Skills & Requirements

Must-have

  • Build strong and lasting relationships
  • Ensure smooth, pleasant, and value-creating experience
  • Onboarding and user support
  • Collect and transmit user feedback
  • Develop proximity relationships with unions
  • Identify levers for adoption, satisfaction, and loyalty
  • Excellent organizational and prioritization skills
  • Strong analytical capacity
  • Ability to simplify technical concepts
  • Solution-oriented approach with composure
  • Active listening, patience, and empathy
  • Creativity in problem-solving
  • Pedagogy and desire to accompany users
  • Collaborative spirit
  • Excellent interpersonal skills
  • Ability to simplify digital tools
  • Perfect mastery of French
  • Ability to communicate in English

Nice-to-have

  • Experience in corporate or union domains
  • Knowledge of sales processes in unions
  • Strategic vision for customer experience
  • Participate in promotional events

Key Requirements

  • Bachelor's degree in communication, administration, customer service, or relevant field
  • 2 to 5 years of experience in customer service or customer experience
  • Organized, rigorous, and able to manage multiple requests simultaneously

Work Rights

Not specified

Tailored Resume

Cover Letter