Rrn00017091 - Service Desk Manager

Accenture Australia

**
12 years of relevant experience
Advanced service desk management proficiency
Bachelor's degree in relevant field
** Accenture Australia is seeking a Service Desk Manager with over 12 years of experience in Service Desk Management. The role involves ensuring system availability, incident resolution, and collaboration with various teams to drive innovative solutions. **

Job Summary

  • You will be responsible for ensuring production systems are available and operating as defined in Service Level Agreements.
  • The role involves driving incident and outage resolution while facilitating the restoration of service to the production environment.
  • You will establish disaster recovery procedures and maintain data retention practices to support organizational resilience.

Matching Summary

Match Score: 75

** Accenture Australia is seeking a Service Desk Manager with over 12 years of experience in Service Desk Management. The role involves ensuring system availability, incident resolution, and collaboration with various teams to drive innovative solutions. **

Skills & Requirements

Must-have

  • 12 years of relevant experience
  • Advanced Service Desk Management proficiency
  • Bachelor's Degree in relevant field

Nice-to-have

  • Intermediate Incident Management skills
  • Intermediate Service Level Management skills
  • Master proficiency in Customer Service

Key Requirements

  • Minimum 12 years of experience
  • Bachelor's Degree required
  • Advanced Service Desk Management expertise

Work Rights

Not specified

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