Manager, Customer Strategy Transformation

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Canada
Base: $112,400 - $162,400; bonus/equity: variable ...
Customer journey mapping
Customer experience measurement frameworks
Omnichannel strategy
As a Manager in PwC’s Customer Transformation practice, you will lead teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty and efficiency

Job Summary

  • As a Manager in PwC’s Customer Transformation practice, you will lead teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty and efficiency.
  • Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences.
  • We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.

Matching Summary

As a Manager in PwC’s Customer Transformation practice, you will lead teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty and efficiency.

Salary

Base: $112,400 - $162,400; Bonus/Equity: Variable incentive pay programs; Benefits: Comprehensive total rewards package

Skills & Requirements

Must-have

  • Customer journey mapping
  • Customer experience measurement frameworks
  • Omnichannel strategy
  • Operating model design
  • Consulting experience required

Nice-to-have

  • Human-centred design principles
  • Upskilling for a digital world
  • Valuing differences and diverse perspectives

Key Requirements

  • Experience in Consulting is required
  • Managerial level experience

Work Rights

Not specified

Tailored Resume

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