You will be responsible for achieving and continuously improving technical service performance, SLAs, and service processes within the Benelux
Job Summary
You will be responsible for achieving and continuously improving technical service performance, SLAs, and service processes within the Benelux.
You will lead, coach, and develop technical and indoor teams, coordinate larger installations and rollout projects, and manage and optimize 3rd party service partners.
This role offers a key position within an international organization with significant impact on service quality and customer satisfaction, along with hybrid working options.
Matching Summary
You will be responsible for achieving and continuously improving technical service performance, SLAs, and service processes within the Benelux.
Skills & Requirements
Must-have
technical service performance
SLA management
process improvement
KPI analysis
team leadership and development
3rd party service partner management
Nice-to-have
dynamic and changing environment
strong communication skills
organizational skills
Key Requirements
HBO degree (technical or engineering preferred)
5-8 years technical service/operations/project management experience