Customer Services Support Manager

Caterpillar Inc.

Bangalore, India
Onsite
Customer service activities
Soft bucket collections
Portfolio health
Manages all customer service activities and portfolio activities related to soft bucket (0-60 DPD) collections

Job Summary

  • Manages all customer service activities and portfolio activities related to soft bucket (0-60 DPD) collections.
  • Establishes strategic customer service guidance and technical support initiatives in order to improve the efficiency of customer contact services.
  • Offers personal and professional development through Caterpillar’s employee resource groups across the globe, with global prospects for career development.

Matching Summary

Manages all customer service activities and portfolio activities related to soft bucket (0-60 DPD) collections.

Skills & Requirements

Must-have

  • customer service activities
  • soft bucket collections
  • portfolio health
  • loss prevention
  • operational excellence
  • vendor management
  • customer contact metrics

Nice-to-have

  • anticipates customer needs
  • resolves complex complaints
  • coaching others
  • conflict management
  • effective communications
  • problem solving
  • customer retention strategies

Key Requirements

  • Degree or equivalent experience desired
  • Work a 5-day-a-week schedule in the office
  • Requires working onsite five days a week

Work Rights

Not specified

Tailored Resume

Cover Letter