Refund Operator

Global Blue

Schiphol, Netherlands
Refunding global blue tax free forms
Till management and balance checking
Customer queue management
Responsible for verifying and refunding the Global Blue Tax Free Forms for customers from outside of the EU at the refunding service desks

Job Summary

  • Responsible for verifying and refunding the Global Blue Tax Free Forms for customers from outside of the EU at the refunding service desks.
  • Pro-actively comply with Global Blue policies, refund manual, guidelines, and procedures, signalling fraud and preventing mistakes in refunding.
  • Responsible for guiding and assisting customers with refund procedures, managing customer queues, and promoting specific payment targets.

Matching Summary

Responsible for verifying and refunding the Global Blue Tax Free Forms for customers from outside of the EU at the refunding service desks.

Skills & Requirements

Must-have

  • Refunding Global Blue Tax Free Forms
  • Till management and balance checking
  • Customer queue management
  • Providing refund procedure information
  • Fraud detection and prevention
  • Preparing financial reports
  • Customer assistance at refund kiosks

Nice-to-have

  • Proactive compliance with company policies
  • Troubleshooting customer refund issues
  • Welcoming and guiding customers
  • Promoting payment targets

Work Rights

Not specified

Tailored Resume

Cover Letter