Job Summary

• The role ensures business continuity by delivering timely on-site and remote resolution of hardware, desktop, and end-user systems issues.
• Candidates will drive the creation and governance of knowledge sharing between the business and the Service Desk to minimize operational disruption.
• The position involves acting as a key point of presence for the London office while providing remote support to users across the UK.

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Skills & Requirements

Key Requirements

• Experience in Tier 1 IT support
• Understanding of ITIL principles
• Strong communication skills required

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