The role involves developing and providing proficient service-oriented training to ensure world-class customer service across NRG Park's four major venues
Job Summary
The role involves developing and providing proficient service-oriented training to ensure world-class customer service across NRG Park's four major venues.
The manager acts as a culture carrier who translates guest experience standards into observable behaviors and coaches team members in real-time during live events.
Responsibilities include managing the employee experience through reward programs, conducting year-round audits, and briefing executives on training metrics.
Matching Summary
The role involves developing and providing proficient service-oriented training to ensure world-class customer service across NRG Park's four major venues.
Skills & Requirements
Must-have
Guest experience training program management
Instructor-led training delivery
Service recovery techniques
ADA-related guest service practices
Live event environment coaching
Employee reward and recognition programs
Nice-to-have
ADDIE model instructional design experience
ATD certification preferred
Video training material development
Canva software proficiency
Quarterly executive briefings
Cross-functional stakeholder collaboration
Key Requirements
Bachelor's degree in Training, Hospitality, HR, or related field
2-3 years of experience in training or guest experience
Prior experience developing structured training programs
Experience training in high-volume guest-facing environments