Manager, Customer Success - Tax

Thomson Reuters

United States
Base: $147,000 usd - $273,000 usd; bonus/equity: t...
Hybrid (2-3 days a week in the office)
Customer adoption and satisfaction
Customer retention and outcomes
Team performance management
Thomson Reuters is seeking a Manager of Customer Success for their Tax division, responsible for leading a team focused on customer adoption, satisfaction, and retention. The role emphasizes strategic vision, team leadership, and cross-functional collaboration to enhance customer experiences

Job Summary

  • Lead a team of Customer Success Managers responsible for driving adoption, satisfaction, and retention across both HVA and Growth customer segments.
  • This leadership role combines people management, operational excellence, and strategic vision to ensure customers achieve measurable outcomes while the team delivers exceptional experiences.
  • Thomson Reuters offers a comprehensive benefits package including flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, and tuition reimbursement.

Matching Summary

Match Score: 85

Thomson Reuters is seeking a Manager of Customer Success for their Tax division, responsible for leading a team focused on customer adoption, satisfaction, and retention. The role emphasizes strategic vision, team leadership, and cross-functional collaboration to enhance customer experiences.

Salary

Base: $147,000 USD - $273,000 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive benefit plans

Skills & Requirements

Must-have

  • Customer adoption and satisfaction
  • Customer retention and outcomes
  • Team performance management
  • Cross-functional collaboration
  • Process optimization and best practices
  • Data-driven strategy and forecasting

Nice-to-have

  • Inspirational leadership
  • Customer advocacy
  • Strategic vision and execution
  • Change agent
  • Collaborative influencer

Key Requirements

  • 5+ years in Customer Success or Account Management
  • 2+ years of people management experience
  • SaaS environment experience
  • Proficiency in CRM and Customer Success platforms
  • Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)

Work Rights

Not specified

Tailored Resume

Cover Letter