Service Desk Tech I

pathology.vcu.edu

Unknown, , US
Hybrid
First-level technical support
Troubleshoot hardware, software, network
Use itsm tools
VCU Health System is seeking a Service Desk Tech I to provide first-level technical support for users experiencing IT issues. This hybrid role involves troubleshooting hardware, software, and network problems, while maintaining a commitment to diversity and inclusion

Job Summary

  • Provide first-level technical support for hardware, software, and network issues, answering phone calls and responding to emails with prompt and courteous service.
  • Utilize ITSM tools such as Microsoft, Avaya, and Right Click Tools to log and track incidents and service requests, and create knowledgebase articles for issue resolution.
  • Assist in setting up and configuring new hardware and software for end-users, ensuring compliance with IT policies and procedures, and maintaining system security and integrity.

Matching Summary

Match Score: 85

VCU Health System is seeking a Service Desk Tech I to provide first-level technical support for users experiencing IT issues. This hybrid role involves troubleshooting hardware, software, and network problems, while maintaining a commitment to diversity and inclusion.

Skills & Requirements

Must-have

  • First-level technical support
  • Troubleshoot hardware, software, network
  • Use ITSM tools
  • Create knowledgebase articles
  • Log and track incidents

Nice-to-have

  • Fast-paced environment adaptability
  • Handle multiple priorities
  • Intense customer interactions
  • Strong recall and reasoning skills
  • Commitment to diversity and inclusion

Key Requirements

  • Associate degree and 1-2 years related experience
  • CompTIA A+ certification preferred
  • HDI CSR certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter