Ride Rite Technical Product Support Representative

Bridgestone Americas

Not specified; not specified; competitive compensa...
Excellent verbal and written communication skills
Strong problem-solving and analytical skills
Ability to handle high call and email volumes
This role supports sales and engineering by fielding technical questions regarding the installation, usage, and troubleshooting of Firestone's air helper springs

Job Summary

  • This role supports sales and engineering by fielding technical questions regarding the installation, usage, and troubleshooting of Firestone's air helper springs.
  • The position requires responding to customer inquiries via phone, email, and chat while documenting issues and collaborating with engineering teams for product improvements.
  • Bridgestone offers a supportive onboarding experience, regular mentorship, and opportunities to contribute to a mission of making mobility safer and more sustainable.

Matching Summary

This role supports sales and engineering by fielding technical questions regarding the installation, usage, and troubleshooting of Firestone's air helper springs.

Salary

Not specified; Not specified; Competitive compensation and benefits package offered

Skills & Requirements

Must-have

  • Excellent verbal and written communication skills
  • Strong problem-solving and analytical skills
  • Ability to handle high call and email volumes
  • Experience with technical troubleshooting
  • Proficiency in Microsoft Office applications

Nice-to-have

  • Salesforce or LiveVox experience preferred
  • SAP software knowledge
  • Previous technical product support experience
  • Commitment to continuous learning
  • Flexible and adaptable work style

Key Requirements

  • Bachelor's degree and minimum 2 years related experience
  • Must be able to handle high call and email volumes
  • Form I-9 Employment Eligibility Verification required at start
  • No temporary work authorization or sponsorship allowed

Work Rights

Must have US citizenship or permanent residency

Tailored Resume

Cover Letter