Team Lead - Patient Relations - Healthcare

Guidehouse

San Antonio, TX, USA
Onsite
Subject matter expert
Patient interactions
Team follow-up requirements
This is an onsite position working Monday through Friday out of our San Antonio, TX office

Job Summary

  • This is an onsite position working Monday through Friday out of our San Antonio, TX office.
  • The role involves managing and reporting on task dashboards, work queues, and daily reports, as well as assisting leadership with coordinating activities and client reporting deliverables.
  • Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package.

Matching Summary

This is an onsite position working Monday through Friday out of our San Antonio, TX office.

Skills & Requirements

Must-have

  • Subject Matter Expert
  • patient interactions
  • team follow-up requirements
  • patient account audits
  • client reporting deliverables
  • daily productivity reporting

Nice-to-have

  • strong understanding of patient relations
  • bilingual Spanish
  • client centric focus
  • empathy and compassion
  • teamwork and cooperation

Key Requirements

  • High School Diploma/GED or 3 years relevant equivalent
  • 8 years healthcare, insurance, business, finance, or customer service
  • Experience supervising or leading a team of at least 5 agents
  • Healthcare experience
  • Working knowledge of insurance claims, billing, coding, follow-up, finance, accounting, or customer service

Work Rights

Not specified

Tailored Resume

Cover Letter