Customer Service Associate Iii

Allstate

Pune, India
Communicate empathetically with customers
Manage and research auto claims
Review claims and follow up
Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met

Job Summary

  • Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met.
  • Communicates empathetically and timely with customers and helps them through their claim process in a fast, fair and easy manner.
  • Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level.

Matching Summary

Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met.

Skills & Requirements

Must-have

  • Communicate empathetically with customers
  • Manage and research auto claims
  • Review claims and follow up
  • Retrieve claim related documents
  • Interpret policies, rules, and regulations

Nice-to-have

  • Innovative drive
  • Support causes that mean the most
  • Challenge the status quo
  • Shape the future of protection

Key Requirements

  • 0-2 years experience
  • High School Diploma or GED
  • Basic telecommunications knowledge
  • Advanced knowledge of products and functionality

Work Rights

Not specified

Tailored Resume

Cover Letter