Is Service Manager

Accelleron

Not specified; not specified; medical insurance, p...
Hybrid (monday & friday work from home)
Hands-on itsm process ownership
Itil v4 best practices experience
Microsoft power platform configuration
Accelleron is seeking an IS Service Manager to oversee IT service management processes within a hybrid work environment. The ideal candidate will have hands-on experience in ITSM, a strong understanding of ITIL v4 best practices, and a focus on continuous improvement

Job Summary

  • The IS Service Manager will actively own and execute IT service management processes including incident, problem, and change management in line with ITIL v4.
  • This role requires hands-on data analysis and workflow optimization using Microsoft Power Platform to drive operational excellence and reduce manual effort.
  • Accelleron offers a hybrid working model with flexible hours, on-site crèche facilities, and comprehensive medical insurance benefits.

Matching Summary

Match Score: 85

Accelleron is seeking an IS Service Manager to oversee IT service management processes within a hybrid work environment. The ideal candidate will have hands-on experience in ITSM, a strong understanding of ITIL v4 best practices, and a focus on continuous improvement.

Salary

Not specified; Not specified; Medical Insurance, Parental leave, On-site crèche, Annual Health Check-up, Employee Assistance Program

Skills & Requirements

Must-have

  • Hands-on ITSM process ownership
  • ITIL v4 best practices experience
  • Microsoft Power Platform configuration
  • Incident and Problem Management leadership
  • Service Request lifecycle management

Nice-to-have

  • Automation and AI-enabled capabilities
  • Continuous improvement mindset
  • Customer-first collaborative leadership
  • Strong governance and risk awareness

Key Requirements

  • Bachelor's degree in IT or related field
  • Minimum 6 years of hands-on ITSM experience
  • ITIL v4 Foundation certification required
  • Fluent in English communication skills

Work Rights

Not specified

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