Customer Operations & CRM Manager

SIN GEE HUAT RECYCLING PTE. LTD.

Singapore, Singapore
Build and implement crm systems from scratch
Manage end-to-end customer enquiry pipeline
Develop sops for customer handling processes
This role is created to build and own the customer relations function as the company scales

Job Summary

  • This role is created to build and own the customer relations function as the company scales.
  • You will start hands-on working directly with the director to map gaps and evolve into system design.
  • The position offers an opportunity to shape how the company engages with customers and has a direct impact on revenue.

Matching Summary

Match Score: 85

This role is created to build and own the customer relations function as the company scales.

Skills & Requirements

Must-have

  • Build and implement CRM systems from scratch
  • Manage end-to-end customer enquiry pipeline
  • Develop SOPs for customer handling processes
  • Track conversion rates and response times
  • Create structured customer database

Nice-to-have

  • Experience in scrap metal or recycling industry
  • Hands-on experience with SME environments
  • Ability to train junior staff members
  • Strong bias for structure and checklists
  • Proactive ownership of business growth

Key Requirements

  • Demonstrated experience setting up CRM systems
  • Strong organizational skills with process bias
  • Background in Customer Operations or Sales Ops

Work Rights

Not specified

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