Not specified; not specified; health care coverage...
**
Bachelor's degree in business or finance
5 to 7 years client support experience
Experience with salesforce service cloud
**
S&P Global is seeking a Customer Solutions Analyst to join their Horizons Energy Expansion/Transition Products team, where the role focuses on providing high-quality technical support related to clean energy technologies. The ideal candidate will possess strong analytical skills, experience in client support, and a background in the energy or financial sectors, working primarily during US shift hours.
**
Job Summary
The Customer Solutions Analyst delivers exceptional value by providing high-quality technical support across diverse clean energy technology datasets and financial investment modeling.
This role serves as the primary voice-of-the-customer liaison, collaborating with Product, Commercial, and Marketing teams to enhance processes and address evolving client needs.
Candidates will gain invaluable industry insights through direct client engagements at all organizational levels, including senior executives, while contributing to product roadmap development.
Matching Summary
Match Score: 75
**
S&P Global is seeking a Customer Solutions Analyst to join their Horizons Energy Expansion/Transition Products team, where the role focuses on providing high-quality technical support related to clean energy technologies. The ideal candidate will possess strong analytical skills, experience in client support, and a background in the energy or financial sectors, working primarily during US shift hours.
**
Salary
Not specified; Not specified; Health care coverage; Generous time off; Competitive pay; Retirement planning; Student loan contribution
Skills & Requirements
Must-have
Bachelor's degree in Business or Finance
5 to 7 years client support experience
Experience with Salesforce Service Cloud
US shift availability (8pm to 5am Malaysia Time)
Expertise in Energy Transition methodologies
Nice-to-have
Knowledge of Financial Institutions industry
Tech savvy around AI concepts and prompts
Experience working in global multicultural environment
Ability to train new team members
Strong analytical and problem-solving skills
Key Requirements
Bachelor's degree required
5-7 years industry experience preferred
Flexible to work weekends and public holidays
Prior knowledge of Financial Institutions industry asset