Customer Service Representative Ii

GENUINE PARTS COMPANY

Birmingham, AL, United States
Customer order placement
Negotiating sale and purchase price
Inventory level maintenance
The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, potentially providing guidance to less experienced representatives or supporting specific customers

Job Summary

  • The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, potentially providing guidance to less experienced representatives or supporting specific customers.
  • Key duties include placing customer orders, influencing gross profit through negotiation, adjusting pricing to meet competitive demands while maximizing profit, and ordering items to maintain appropriate inventory levels.
  • Motion Industries offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Matching Summary

The Customer Service Representative II ensures customer expectations are accurately determined and are fully met, potentially providing guidance to less experienced representatives or supporting specific customers.

Skills & Requirements

Must-have

  • Customer order placement
  • Negotiating sale and purchase price
  • Inventory level maintenance
  • Product sourcing
  • Cost-effective shipping determination
  • Customer inquiry response

Nice-to-have

  • Building customer relationships
  • Driving process improvements
  • Handling challenging inquiries
  • Guidance to less experienced staff

Key Requirements

  • 3-5 years of related experience
  • High school diploma or GED
  • Excellent communication skills
  • Ability to multi-task
  • Strong computer skills
  • Strong negotiation skills
  • Basic product knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter