Forecast Analyst, Workforce Optimization

Disney Streaming

San Antonio, TX, USA
Base: $62,200.00 - $83,300.00 py; bonus/equity: bo...
3+ years high volume customer-facing environment
Ms excel, powerpoint, and access skills
Understanding of erlang, simulation, time series regression
This role drives long-term and mid-range planning for Viewer Experience Advocate staffing to meet viewer needs

Job Summary

  • This role drives long-term and mid-range planning for Viewer Experience Advocate staffing to meet viewer needs.
  • The successful candidate will craft weekly and daily forecasts encompassing volume, AHT, shrinkage, and occupancy to deliver service levels.
  • Disney Streaming offers a competitive salary range of $62,200.00 to $83,300.00 per year along with bonus and benefit packages.

Matching Summary

This role drives long-term and mid-range planning for Viewer Experience Advocate staffing to meet viewer needs.

Salary

Base: $62,200.00 - $83,300.00 per year; Bonus/Equity: Bonus and/or long-term incentive units may be provided; Benefits: Full range of medical, financial, and other benefits

Skills & Requirements

Must-have

  • 3+ years high volume customer-facing environment
  • MS Excel, PowerPoint, and Access skills
  • Understanding of Erlang, simulation, time series regression
  • Bachelor's degree with mathematical focus
  • Experience with rapid change and seasonality

Nice-to-have

  • Proficiency in Salesforce, IEX, and CXOne
  • Strong bias for action and unconventional thinking
  • Ability to deep dive and conduct root cause analysis
  • Partnering across Marketing, TAO, and Operations
  • Passion for viewer experience and delighting customers

Key Requirements

  • 3+ years experience in multi-channel operational environment
  • Bachelor's degree or equivalent experience
  • Mathematical skills focus required

Work Rights

Not specified

Tailored Resume

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